Shipping & Returns

Shipping:

Estimates provided by the shipping calculator are just that, estimates. The calculator bases its estimates on the weight of the items in the order and cannot take into account product size, nor does it include insurance costs which are based on the total price of the order. If the order will fit and it is more cost effective, we will use flat rate packaging when ever possible. Items, such as shields and helms, that are over 12" in any dimension will incur oversize charges. 

In order to keep our customer's shipping costs down, orders will be shipped via FedEx Ground, USPS Standard (was Parcel) Post or USPS Priority Mail according to which is the more cost effective method. Heavy and/or oversized items, such as shields and helmets, will always be shipped via FedEx or USPS Parcel Post, smaller items ship in USPS Priority flat rate boxes. Please allow up to 3 business days to process your order and an additional 5-7 business days for transit, depending on your location.

When preparing packages for shipping we take into account the shipping method the customer has opted for, the actual shipping rates quoted by the various carriers, and the cost of the materials necessary to pack the order for safe delivery. If USPS Priority mail or USPS Express mail has been chosen, we will ship using the specified method. If USPS Parcel Post has been chosen we will review the costs of USPS Priority mail, Parcel Post and FedEx ground and ship via the method that is most cost effective for the customer.

Expedited shipping:
We can ship via any expedited FedEx method, including Overnight, 2- Day or 3-Day Express Saver. Additional rates apply, please note which service you require when placing your order.

Other shipping methods:
We are also able to ship via UPS, additional rates will apply. Please inquire for details.

All orders are insured for loss or damage in transit and include delivery confirmation.

Shipping costs are a total of actual shipping and insurance charges quoted by the carrier, plus any additional handling/packaging costs required based on merchandise ordered.

All customs and special entry fees for international shipments are the responsibility of the customer. We cannot estimate what these charges may be, but we have heard they can range from $0-$70 (or more?).

Handing Fees:

Handling fees vary depending on the item(s) ordered and the amount of time and packaging required to prepare the shipment.

Handling fees for packages processed using USPS provided packaging run $2.75 and up. We will use USPS packaging whenever possible. If non-USPS packaging has to be used the fees are $5.00 and up. Handling fees for round shields under 24" in diameter and all other shields under 40" in length start at $7.50. Round shields larger than 24" in diameter and all other shields 40" in length and over start at $10.00.

Returns and Warrantee:

Please inspect your order upon receipt.

Windrose Armoury guarantees your satisfaction with our product upon receipt. If there is a problem with your order or merchandise has been damaged in shipment, please notify us within 30 days of receiving your order.

No damage claims, returns or exchanges will be made after 30 days.

To initiate a damage claim or request a return, please call us at 480-968-1660, or email us at orders@windrosearmoury.com for return authorization.

Merchandise will be replaced, exchanged, or a credit or refund will be issued at our discretion and after consultation with the customer.

Items authorized for return or exchange must be received by us in original condition and in a timely manner. Items which show modification or which take an inordinate amount of time for return will be handled on a case by case basis.

All returns and exchanges must be authorized. Unauthorized returns or exchanges will not be accepted.

Shipping and handling charges will not be credited.

If items are damaged in shipment, please retain all packing materials. We must file a claim with the carrier and they may require inspection of the packing materials to approve the claim.


Warrantee:

All our merchandise is warranted against defects in materials and workmanship. Damaged or unserviceable items will be handled on a case by case basis. Please call us at 480-968-1660 or email us at orders@windrosearmoury.com if a problem arises.

This warrantee does not apply if a product is modified in any way, abused or used for a purpose or in a manner other than it was intended. (Helmets make lousy jack stands!)

Our products are hand crafted to exacting standards, but medieval combat sports are an intrinsically dangerous activity and Windrose Armoury assumes no liability for damage or injury resulting from participation in these activities. The user assumes any and all liability for their use and their own participation.

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